FAQ'S

FAQ's

How do I know if my item is in stock?
We keep our website up to date with all available items and sizes. Any items that are limited stock or pre-order items will be noted. Items that are on pre-order will have an expected ship date noted.

I forgot to add an item to my order. Can I still add it without being charged shipping again?
As long as the order hasn't shipped out yet, Yes! Try to contact us as soon as you realize you forgot to add the item so that you can avoid having to pay an additional shipping charge.

Am I required to create an account to checkout?
While you are not required to create an account to make a purchase, it is highly recommended. By creating an account with us, you gain the ability to view your past orders, check the status of current orders and track each shipment. Additionally, you’ll be able to save your account information with us, expediting the process for your next login and order. Creating an account with us also allows you to earn rewards for every dollar spent to maximize your savings.

How long does it take for me to receive my order?
Typically, we ship out within 1-2 business days of receiving the order and standard shipping is with USPS. Orders that include gift boxes are shipped with UPS or FedEx Ground service which delivers in 3-5 business days. We do recommend ordering early to provide plenty of time for delivery or consider upgrading to a faster shipping option.
What do I do if I never received my order?
Please check the tracking that was emailed to you. Once a package is in the hands of a shipping carrier, we are unable to do much. You must use route protection when checking out to help if a situation occurs. However, we will be happy to assist you in finding the package.
What do I do if I receive a defective order?
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item so that we can evaluate the issue and make it right.

What is the return policy?
We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at erica.bloomandgrow@gmail.com. If your return is accepted, you will receive instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Are sale items allowed to be returned?
Unfortunately, we do not allow sale items to be returned.